Customer Service

Whether you are a bridal boutique, wedding planner, or any other bridal industry professional, we are here to cater to your unique needs. From personalized product recommendations to timely order updates, our team is just a call or email away.

We take pride in our reliable and efficient customer service, designed to make your experience as smooth as silk. 

Discover a world of exceptional service and stunning bridal collections that will delight your clients and elevate your business to new heights. Together, let’s create unforgettable moments for every bride-to-be. 

How do I become a Lalunah stockist? + -

Thank  you for expressing interest in becoming a Lalunah stockist. We're thrilled that you want to collaborate with us. To be considered as a Lalunah stockist, there are a few steps you can follow:

  1. Research Lalunah: Familiarize yourself with our brand, mission, and the products we offer. Understanding our values and aesthetic will help you align your store with our vision.

  2. Contact Us: Reach out to us through our official website or contact us page . Introduce yourself, your store, and explain why you believe your store and Lalunah would be a great fit together.

  3. Showcase Your Store: Provide us with information about your store's location, size, target audience, and any other relevant details. Include photos or videos if possible to give us a better understanding of your store's atmosphere.

  4. Assortment and Display: Demonstrate how you plan to display and merchandise Lalunah products in your store. Showcase your creativity and understanding of our brand by proposing an appealing and fitting presentation.

  5. Market and Audience: Explain how you intend to market Lalunah products to your audience. Highlight any unique strategies or platforms you use to attract customers to your store.

  6. Previous Experience: If you have experience working with other brands or as a stockist for similar products, let us know. Share any success stories or lessons learned from those collaborations.

  7. Commitment: Express your commitment to maintaining a long-term partnership and your dedication to promoting Lalunah in a positive light.

  8. Share your store's reach, whether it's through foot traffic, online presence, or social media following. This will help us gauge the potential exposure for our brand.

Where are Lalunah gown made? + -

We understand the importance of ethical practices and sustainability, and that's why all our gowns are crafted with love and care right here in the UK.

When you choose one of our gowns, you can rest assured that every step of the manufacturing process adheres to the highest ethical standards. Here's what makes our gowns special:

  1. Local Craftsmanship: Our gowns are proudly made by skilled artisans right here in the UK. By supporting local craftsmanship, we contribute to the growth of our community and economy.

  2. Sustainable Materials: We are committed to using sustainable and eco-friendly materials for our gowns. From the fabric to the embellishments, we ensure that our choices have a minimal impact on the environment.

  3. Fair Labor Practices: We strongly believe in fair treatment and compensation for all workers involved in creating our gowns. By producing locally, we can closely monitor and maintain fair labor practices throughout the entire process.

    1. Reduced Carbon Footprint: Producing our gowns in the UK reduces the need for long-distance shipping and transportation, minimizing our carbon footprint and promoting environmental responsibility.

    2. Transparency: We value transparency and are more than happy to share information about the sourcing and production of our gowns. If you have any questions or want to learn more about our ethical practices, our team will be delighted to assist you.

    3. Timeless Designs: Our gowns are designed with a focus on timelessness, ensuring that they can be cherished and worn for years to come. This reduces the need for excessive consumption and aligns with our commitment to sustainability.

    By choosing one of our ethically made gowns, you become a part of our mission to promote responsible fashion while looking and feeling stunning on your special day. Thank you for supporting our dedication to ethical and sustainable practices in the fashion industry.

    If you have any more questions or need further assistance, please don't hesitate to ask. We look forward to helping you find the perfect gown that not only complements your beauty but also aligns with your values.

Can a bride purchase directly from Lalunah + -

Lalunah is a UK Based bridal wear brand known for its timeless  couture gowns and a more accessible generic collection. Here's the distinction between the two and the purchasing options:

  1. Custom Couture Gown from Lalunah: Lalunah offers a unique service where customers can have a couture gown specially designed and tailored to their preferences. This custom couture service allows you to work closely with Lalunah's head designer Carolina Turner  to create a one-of-a-kind gown that perfectly suits your style, body shape, and desired specifications. The gown is made-to-order and crafted with utmost attention to detail, using luxurious fabrics and intricate craftsmanship.

  2. Generic Collection from Lalunah: Aside from the custom couture service, Lalunah also produces  a seasonal collection, which features a selection of ready-to-wear gowns. These gowns are still of high quality and carry the brand's signature style, but they are designed to be more affordable and accessible to a broader range of customers.

    As for the purchasing options:

    • Custom Couture Gown: Due to the personalized nature of the custom couture gowns, they can only be purchased directly from Lalunah. To get your own custom gown, you'll need to visit one of their flagship stores, schedule an appointment with their team, or contact them through their official website to start the design process.

    • Generic Collection Gown: Lalunah's generic collection gowns can be purchased from various authorized retailers that carry the brand's ready-to-wear lines. These retailers may include upscale department stores, luxury boutiques, or Lalunah's exclusive partner stores. You can find the list of authorized retailers on Lalunah's website or by reaching out to their customer service.

    In summary, if you're interested in a custom couture gown, you'll need to directly engage with Lalunah's design team. However, if you're looking for a gown from their generic collection, you can purchase it from one of their authorized retailers.

Do you retailers carry the whole collection? + -

Typically, our individual retailers do not stock the entire Lalunah range. However, our authorized retailers offer a substantial representation of the collections they carry. If there is a specific style that catches your eye, we recommend reaching out to the retailer directly to inquire if they have that particular style available in-store for you to try on. 


Finding the nearest Lalunah retailer is a breeze! Just click on our "Find Local Retailer" link, and you'll quickly locate the one closest to you. Additionally, feel free to utilize the toll-free numbers provided on our Contact page to speak with one of our friendly customer service representatives who can guide you through the process of purchasing our products.


Regrettably, we are unable to provide retail prices on the internet since they may differ depending on the retailer's location and market. As we don't sell directly to the public, we kindly request you to schedule an appointment at your nearby Lalunah retailer to inquire about prices for specific styles.

What to do if there are no lalunah retailers near you. + -

We are quickly  extending Lalunah's reach to  retailers across the globe, and our dealer network continues to expand annually. If you are unable to locate a bridal retailer in your vicinity that offers the Lalunah collection, kindly request your local bridal store to get in touch with us. We are delighted to provide them with all the necessary details on becoming a straightforward and hassle-free Lalunah stockist.