At LALUNAH, we are fully committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit or interact with our website, lalunah.com. We understand the importance of your data and strive to maintain transparency and security at every level.
Information We Collect
We may collect various types of personal information when you use our site or make a purchase. This includes your name, email address, phone number, billing and shipping addresses, and payment details (which are processed securely through third-party payment gateways). Additionally, we may collect non-personal data such as your IP address, browser type, and device information using cookies and similar technologies to improve your browsing experience and for analytical purposes.
How We Use Your Information
Your information is used to process orders, respond to your inquiries, provide customer service, and deliver marketing communications (only with your consent). We may also use your data to enhance and personalize your shopping experience, analyze website performance, and improve our products and services.
Sharing Your Information
We do not sell or rent your personal data. However, we may share it with trusted third parties such as payment processors (e.g., Stripe, PayPal, SSLCommerz), shipping partners, email marketing services (e.g., Mailchimp), and analytics tools (e.g., Google Analytics) to support our business operations. These parties are obligated to handle your information securely and lawfully.
Use of Cookies
Our website uses cookies and similar technologies to track user activity and improve functionality. Cookies help us understand user preferences, show relevant content, and enhance overall site usability. You have the option to manage or disable cookies via your browser settings.
Your Rights
You have the right to access, correct, update, or delete your personal information at any time. You can also withdraw your consent to receive promotional emails or request a copy of the information we hold about you. If you have any concerns about the misuse of your data, you may file a complaint with your local data protection authority.
Data Retention and Security
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. We implement appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, or misuse.
International Visitors
While LALUNAH operates from the United Kingdom, we welcome customers from around the world. By using our website, you agree to the transfer and processing of your information in accordance with UK data protection laws.
Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:
Email: info@lalunah.com
Phone: +44 (0) 208 638 6782
Address: 32a Sun Street, Hitchin, Hertfordshire, SG5 1AH, United Kingdom